Delivery Rates
All orders are processed based on a standard delivery basis and the first delivery attempt will be within 1 to 3 business days from the placement of the order.
|
Order Amount |
Delivery Charge |
|
Below $15* |
$2.99 |
|
Above $15 and below $40* |
$1.99 |
|
$40 and above* |
Free |
*Delivery service is only available in the main island of Singapore. It is not available to Jurong Island and any of the outlying islands.
100% Satisfaction Guarantee
Refunds
Return Policy
* Returned items must be in their original packaging with proof of purchase within 4 days of the date you received them. For return, please email us your request at cs@scrub.sg using the email that was used to place the Order on scrub.sg, if an email address was used.
For other defective products, please take a photo of the defect, send us a photo and refund or exchange request within 4 days of the date you received by email at cs@scrub.sg using the email that was used to place the Order on scrub.sg, if an email address was used.
Delivery/Order Amendment
Scrub.sg, or one of its last mile delivery partners, will only deliver your order to the front door at the stated delivery address. In an event where scrub.sg, or one of its last mile delivery partners, has been notified to leave your order on your doorstep, we shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions.
If there are any changes in the delivery address / contact details made between submission of order and delivery date, customers are to update scrub.sg via email at least 24 hours prior to delivery. Should delay of delivery date and time be required, the order may be subjected to a surcharge of $5.
No amendment to an order is allowed once order is processed.
Order Cancellation
The Customer may cancel the order at no charge if the notice given is at least 24 hours prior the delivery date. After which, there would be a cancellation charge of $15 imposed for each order cancelled.
Payment
Once payment mode has been selected and order has been submitted, any changes on payment mode is not possible.
Scrub.sg reserves the right to change the mode or method of payment for Products offered online at any time by announcement via its website, email blasts and any other means of public communications.
