Welcome to Scrub.sg
These Terms and Conditions govern your use of the Scrub.sg website (scrub.sg) and your relationship with Scrub.sg ("we", "us", "our", the "Website"). We welcome customers to browse and compare prices. It is important that you go through the policies and understand them before registration.
This set of Terms and Conditions will help you understand how scrub.sg operates and ensures that we serve you fairly and properly. Customers do not have to be registered to be able to place orders through scrub.sg. Guest shoppers may also place orders.
These Terms and Conditions apply to any orders and purchases made on scrub.sg. We reserve the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer.
Registration and Passwords
Registration provides a unique identification for each shopper, and helps us trace all orders in cases where there are queries or problems.
Registration is simple and done only by an individual shopper. The shopper must provide a unique email and password. The email and password will be required for login to the Website.
Customers must be at least 18 years of age to register. Customers must also ensure that all details provided during registration or any other time are correct and complete. Any changes to details provided during registration must be updated by informing scrub.sg.
You will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted under this Password.
Scrub.sg reserves the right to refuse, suspend or terminate registrations at our discretion and not limited to following: -
1. Dormant Customers
2. Accounts of customers that we suspect have been compromised or used in breach of
this Terms and Conditions; and
3. A single customer using multiple accounts delivering to same delivery address. This will be verified through mobile number and you will hereby agree to scrub.sg, or one of its last mile delivery service providers, sending you confirmation via mobile. In the event that the confirmation cannot be verified for any orders received, we reserve the right to cancel the order.
Personal Data Protection Act 2012
In connection with the Personal Data Protection Act 2012 (PDPA), you agree that scrub.sg and its related or affiliated co-operatives and organisations (hereafter collectively referred to as "scrub.sg", "we", "us" or "our") may collect, use, process, disclose, and/or transfer your personal data for the purposes which may include but are not limited to:
- administering and maintaining your account with us, including administering any login
processes, benefits and entitlements;
- engaging third party service providers to perform certain aspects of the services offered by the Website;
- unless you notify us that you do not wish to receive such information, sending you information from time to time through e-mail and post about products and services, promotions and special offers, upcoming events and other information which may be of interest to you;
- customer profiling, market analysis and research purposes to improve our product and service offerings to you;
- responding to queries or feedback from you; enforcing these Terms and Conditions and our legal rights and remedies; and
- for such other purposes as permitted by applicable law or with your consent.
- In compliance with the PDPA, we will not send marketing messages to Singapore telephone or facsimile numbers belonging to you unless you have given us clear and unambiguous consent to do so. If you have previously given us consent, we will continue to send you marketing messages until you advise us in writing that you wish to withdraw the consent.
You acknowledge that the scrub.sg website contains information, data, software, photographs, graphics, typefaces, music, sounds and other material (collectively "content") that are protected by copyrights, trademarks, database and other intellectual property rights owned by us or our suppliers.
You may not modify, reproduce, copy or distribute any of the content on the Website for commercial purposes without our prior consent.
Use of the Website
You may not use scrub.sg for any of the following purposes:
1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
3. Gaining unauthorised access to other computer systems
4. Interfering with any other person's use of the website
5. Interfering or disrupting networks or web sites connected to the website
6. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of scrub.sg.
Promotion Terms & Conditions
In the event of suspected fraud or misuse, we reserve the right to reject or cancel the use of a promo code. We also reserve the right to charge you partially or in full the value of the benefit received, using your order payment method, without further notice.
Whilst all attempts will be made to ensure scrub.sg website access is available all the time, occasionally the Site may undergo repairs, maintenance or the introduction of new services. The scrub.sg website include links to other websites or materials which are beyond its control.
Pricing and Product Information
As much as scrub.sg tries to reflect the actual Product size, details and price, scrub.sg is not liable for situation when they differ from the actual Product.
The prices advertised on scrub.sg are meant for home delivery shopping only and these prices may from time to time vary from those found on other marketplaces where scrub.sg products are being sold.
In the event of any price differentials between the online order billing and the final bill whether arising from substitutions, daily price changes, out-of-stock Products, special price, mislabelling or mispricing etc, scrub.sg reserves the right to adjust the final bill after the online bill is presented/conveyed to the Customer and such adjustment shall be final.
Scrub.sg has made every effort to display the colours of our Products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Scrub.sg shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event scrub.sg declines to fulfil an order for whatever reason including but not limited to an unforeseen circumstance (e.g. lack of availability, quantity or specification etc) as the case may be.
In situations of stock unavailability for any item(s) in an Order placed with scrub.sg, we reserve the right to process the other items listed in the Order. If any item you have ordered is not in this confirmation, it is with much regret to inform you that it is unavailable. Special offers are valid while stock last. Traders are not allowed. Scrub.sg reserves the right to reject, and/or limit quantities on any orders received.
Returned items must be in their original packaging with proof of purchase within 4 days of the date you received them. For return, please email us your request at firstname.lastname@example.org using the email that was used to place the Order on scrub.sg, if an email address was used.
For other defective products, please take a photo of the defect, send us a photo and refund or exchange request within 4 days of the date you received by email at email@example.com using the email that was used to place the Order on scrub.sg, if an email address was used.
Scrub.sg, or one of its last mile delivery partners, will only deliver your order to the front door at the stated delivery address. In an event where scrub.sg, or one of its last mile delivery partners, has been notified to leave your order on your doorstep, we shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions.
If there are any changes in the delivery address / contact details made between submission of order and delivery date, customers are to update scrub.sg via email at least 24 hours prior to delivery. Should delay of delivery date and time be required, the order may be subjected to a surcharge of $5.
No amendment to an order is allowed once order is processed.
The Customer may cancel the order at no charge if the notice given is at least 24 hours prior the delivery date. After which, there would be a cancellation charge of $15 imposed for each order cancelled.
Once payment mode has been selected and order has been submitted, any changes on payment mode is not possible.
Scrub.sg reserves the right to change the mode or method of payment for Products offered online at any time by announcement via its website, email blasts and any other means of public communications.
Scrub.sg is not responsible for content of any other sites outside the scrub.sg Website. In addition, a link to another website does not mean that we endorse or accept any responsibility for the content displayed on the other website.
No Agent or representative of scrub.sg is authorised to make any warranty, representation or statements given as to the fitness or suitability for any purpose, tolerance to any condition, similarity to sample, merchantability or otherwise of the Product supplied.
Limitation of Liabilities
Scrub.sg shall not liable for any consequential, indirect or special damages or loss of whatever descriptions. To the extent that scrub.sg is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or or non-compliance of the Product or any other breach of scrub.sg’s obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the Product(s).
Both scrub.sg and the delivery company will not be held responsible for any damages or loss of Products after delivery. The Customer shall not use the Product in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the Product. The Customer expressly agrees that scrub.sg assumes no obligation or liability for any advice or information given with the Products and scrub.sg assumes no responsibility for any inaccuracy or misstatement of any such information. The Customer assumes all risks connected with the use and storage of the Product.
Customer unreservedly acknowledges and agrees that he/she assumes all risk in connection with the use of this site. Scrub.sg shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, access to the site. Without limitation to the foregoing:
This site and all information contained herein is provided on an "as is" without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on scrub.sg website, you may wish to confirm the facts that are important to your decision making. Product information on our website may be different from information on the products for a variety of reasons including such things as manufacturers’ updates and changes. Scrub.sg reserves the right to change or update information on any product on the Website at any time without prior notice.
To the fullest extent permitted by law, scrub.sg shall not be liable for any error or omission in the content of the site including any damage or injury arising out of or in connection with any access or use of the site whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.
Scrub.sg take great care to accurately display the colours of our products that appear on its website. However, we cannot guarantee that your monitor’s display of any colour will be as accurate as the actual product colour.
Third Party Sites
There may be occasions when materials on or of third Parties are provided scrub.sg website. We are not responsible for the content and activities of any third party site linked from and beyond the Website. Your visit or use of any third party site linked from scrub.sg is entirely at your own risk.
Promotional codes are valid for a limited or specified period only and scrub.sg reserves the right to modify, cancel or discontinue them at any time on the Website, without any notice. Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law. All offers are subject to availability and while stock lasts.
The general terms and conditions for all promotions are as follows:
1. Promo code cannot be used with any other available promo codes. Scrub.sg reserves the right to reject any order that has violated this.
2. Redemption of promo code is applicable to purchases made on the scrub.sg website.
3. Using a promo code discount in conjunction with other free gift promotions may alter the minimum amount criteria for it.
4. Please check your cart to ensure promo code discount is applied and review your order carefully before checkout.
5. Discount, vouchers and privileges are not exchangeable for cash, kind or other goods and services.
6. All prices listed are in Singapore Dollars.
7. Delivery date and time are subjected to availability.
8. If the subtotal/ cart amount is $38.50 or above after applying the discount promo code, the order will qualify for free delivery. Otherwise, home delivery fee will still apply.
9. Delivery service is only available in the main island of Singapore. It is not available to Jurong Island and any of the outlying islands.
10. Customer needs to be present to receive the delivered items.
11. Customers who wish to have their purchases left outside the home, scrub.sg shall not be liable for any damage or missing items.
12. For all normal orders, there is a cancellation charge of $15.
13. Scrub.sg reserves the rights to vary/amend the privileges or terms and conditions of all promotions without prior notice.
14. For any enquiries, please submit your feedback via email on firstname.lastname@example.org.
Scrub.sg shall not be liable to any Customer for any financial loss arising out of the refusal, cancellation or withdrawal of any order for any reason.
Free Gift with Promotions
1. All free gifts are subject to availability on a ‘whilst stocks last’ basis.
2. Free gifts with assorted designs and colours will be provided on a random basis at scrub.sg’s sole discretion.
3. Using promo code discount(s) in conjunction with your purchases may alter your ability to meet the minimum qualifying criteria for any applicable free gift promotion.
Governing Law and Jurisdiction
These Terms and Conditions shall be construed in accordance with the applicable laws of Singapore. Both the Customer and scrub.sg irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.
If you violate any of these Terms and Conditions, your permission to use the Website may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, the Website at any time.
No orders via phone or email will be accepted, all customers have to submit their orders online via the website.
Scrub.sg cannot be held responsible for any inaccuracy or omission. Scrub.sg will attempt its best to fulfil orders placed by shoppers. In the event that an ordered Product is not available, scrub.sg reserves the right not to replace it with a similar item of equivalent value.
Customers have to report on any order discrepancies/dissatisfaction within 4 days from receipt of order. All Products leaving our distribution centre have been checked for quality and accurate quantity. However, we will put up a refund request for items that are not satisfactory and/or for any order discrepancies.
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